FAQ

We currently ship to selected international destinations from Latvia. Available shipping countries can be viewed at checkout.

In-stock pieces are dispatched within 3 business days. Made-to-order knitwear is carefully handcrafted and shipped within 2 weeks. For more information, please refer to our Shipping & Delivery page.

 

Yes. Once your order has been shipped, you will receive a tracking link by email.

Orders shipped within the European Union are not subject to additional duties or import taxes. For destinations outside the EU, taxes and duties may vary depending on the destination country or region. Any applicable charges will be determined according to local import regulations.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal. Customers in the Baltic countries can also pay using local Banklink payment options. Available payment methods are shown at checkout according to your location.

Yes. All payments are securely processed through encrypted and certified payment providers.

Promotion codes can be entered at checkout before payment.

If your order has not yet been processed, we may still be able to cancel or update it. Please contact us as soon as possible.

If you believe your item is faulty or damaged, please contact us with your order number and photographs of the issue.

Our knitwear is crafted primarily from carefully selected kid mohair (75%) and silk (25%) yarns chosen for their softness, lightness and warmth.

Yes. Kid mohair (75%) & silk (25%) is exceptionally soft, airy and lightweight while still providing warmth and comfort.

Kid mohair (75%) & silk (25%) is softer and lighter than traditional mohair, offering a delicate and comfortable feel against the skin.

Silk adds softness, durability and a refined lightweight texture to the knitwear.

Kid mohair is appreciated for its exceptional softness, lightweight warmth and airy texture. Blended with silk, it creates knitwear that feels delicate, breathable and comfortable throughout the seasons.

Yes. Every MATTILDE KNITWEAR product is carefully handcrafted in Latvia with attention to softness, comfort and timeless design.

All MATTILDE knitwear is handmade in Latvia.

Handcrafted knitwear carries a unique character and reflects the time, care and craftsmanship invested into every piece.

We recommend gentle hand washing in cold or slightly warm water using a delicate wool detergent. Please always follow the care recommendations provided in our Knitwear Care Guide.

Some garments may be washed using a wool or delicate programme at a low temperature. Please always follow the care recommendations provided in our Knitwear Care Guide.

Knitwear should be dried flat on a towel away from direct sunlight or heat sources to help preserve its shape and softness. More detailed care recommendations can be found in our Knitwear Care Guide.

Frequent washing is not necessary. Often, simply airing the garment overnight is enough to refresh it. More detailed care recommendations can be found in our Knitwear Care Guide.

With gentle care, natural fibres such as kid mohair and silk retain their softness, shape and beauty for many years. More detailed care recommendations can be found in our Knitwear Care Guide.

We recommend storing knitwear folded or gently rolled, rather than hanging, to help maintain its shape.

Yes. We offer both digital and physical gift cards.

Our saloon is located at Cesu Street 33, Riga, Latvia.

We value thoughtful craftsmanship, carefully selected materials and responsible production practices. Wherever possible, we choose natural, organic and recycled fibres while working closely with trusted suppliers and makers.