TERMS OF SERVICE
TERMS OF SERVICE
1. General Information
These Terms of Service ("Terms") govern the use of the website https://mattilde.lv and any purchases made through the online store operated by Orheja, Ltd, registration number 40003901805, (hereinafter – the Seller).
By accessing the website or placing an order, you agree to be bound by these Terms.
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2. Eligibility
By using this website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or legal guardian.
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3. Products
The Seller offers physical goods and digital gift cards.
All product descriptions, images, and prices are provided for informational purposes. The Seller reserves the right to modify product information, pricing, and availability at any time without prior notice.
Minor differences in color, packaging, or appearance may occur.
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4. Orders and Contract Formation
An order placed on the website constitutes an offer to purchase goods. The purchase contract is concluded only after the Seller confirms the order by email.
The Seller reserves the right to refuse or cancel any order in cases of pricing errors, suspected fraud, or product unavailability.
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5. Prices and Payments
All prices are indicated in the currency displayed at checkout and may include or exclude VAT depending on the customer’s location.
Accepted payment methods include:
– credit and debit cards,
– Stripe,
– PayPal,
– bank transfer,
– bank link payments.
Payment data are processed securely by third-party payment providers. The Seller does not store full payment card details.
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6. Delivery
The Seller delivers worldwide.
Delivery times vary depending on destination country and shipping method. Estimated delivery times are provided for reference only and are not guaranteed.
For orders shipped outside the European Union, the buyer is responsible for any customs duties, taxes, or import fees imposed by the destination country.
The risk of loss transfers to the buyer upon delivery to the shipping address provided.
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7. Right of Withdrawal (EU Consumers)
Consumers residing in the European Union have the right to withdraw from a distance contract within 14 days without providing any reason.
The withdrawal period expires 14 days after the day on which the consumer or a third party indicated by the consumer acquires physical possession of the goods.
To exercise the right of withdrawal, the consumer must notify the Seller via email.
Returned goods must be unused, undamaged, and in original packaging. Return shipping costs are borne by the buyer unless otherwise required by law.
Refunds are processed within 14 days after receiving the returned goods.
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8. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
– digital gift cards once delivered electronically;
– goods that have been used, damaged, or are not in resalable condition;
– sealed goods that are not suitable for return due to health or hygiene reasons if unsealed after delivery.
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9. Exchanges
The Seller may offer exchanges subject to product availability. Exchange shipping costs may apply.
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10. Intellectual Property
All website content, including text, graphics, logos, images, product designs, and branding elements, are the intellectual property of the Seller and may not be copied, reproduced, distributed, or used without prior written consent.
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11. Affiliate and Influencer Cooperation
Any affiliate, influencer, or promotional cooperation must be based on a separate written agreement. Unauthorized use of brand materials is prohibited.
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12. Limitation of Liability
To the fullest extent permitted by law, the Seller shall not be liable for indirect, incidental, punitive, or consequential damages arising from the use of the website or purchased products.
Nothing in these Terms limits mandatory consumer protection rights under applicable law.
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13. Force Majeure
The Seller shall not be liable for delays or failure to perform obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, war, strikes, supply chain disruptions, or government restrictions.
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14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Latvia and applicable European Union legislation.
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15. Amendments
The Seller reserves the right to update these Terms at any time. The latest version is always available on https://mattilde.lv.
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16. Contact Information
For questions regarding these Terms, please contact:
Orheja, Ltd
e-mail: mattilde@mattilde.lv
Legal adress: Hospitalu street 36A-55, Riga, Latvija, LV 1013
Registration No: 40003901805